SMASH REPAIRS FAQ's

Below are some of our most frequently asked questions with regards to smash repairs.

If you have any others call us on (08) 9302 6055

FAQ's: FAQ

WHAT HAPPENS AFTER MY ACCIDENT?

After your accident, call us on (08) 9302 6055 and we’ll organise a pick up of your vehicle if it is not driveable. We’ll bring your car back to our workshop for assessment. We can contact your insurance company for you if your prefer. We'll then start repairs and advise when it's ready for you to pick up.

CAN I CHOOSE MY OWN SMASH REPAIRER?

Some insurance companies will give you the choice of choosing the smash repairer you would like to work with and others stipulate who will repair your vehicle. Since WSR Smash Repairs works with all insurance companies, give us a call on 08 9302 6055 to discuss your options.

ARE YOU AN APPROVED REPAIRER FOR MY INSURANCE COMPANY?

Yes, WSR Smash Repairs is an approved repairer for all major insurance companies.

WHAT INFORMATION DO I NEED TO PROVIDE?

You will need to provide the name of your insurance company. If you have the name and address of the person whom you have had the accident with, bring those details along so that we can help you with the insurance claim lodgement. Our aim is to make this process as easy as possible for you.

WHAT IF THE OTHER PERSON ISN'T INSURED?

If the other party is not covered by insurance, you have the option to make a claim through your own insurer.

MUST I NOTIFY MY INSURANCE COMPANY BEFORE REPAIRS ARE MADE?

Yes. After we have quoted the damage to your vehicle, we will organise for your insurance company to inspect the vehicle and approve some paperwork so we can get started. At WSR Smash Repairs, we can organise everything for you.

CAN YOU MATCH MY VEHICLE'S PAINT COLOUR?

Today’s modern factory finishes incorporate multiple layers of highly specialised paints. WSR use the finest paint system available and constantly upgrades technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

HOW WILL I KNOW WHEN MY CAR IS READY?

We keep you informed throughout the repair process, by your choice of telephone, SMS, email, or you can download our interactive app which allows you to check on your car's progress at time. Feel free to contact us if you have any questions or concerns.

WHO DO I PAY MY INSURANCE EXCESS TO?

Excess payments are collected by the repairer, on behalf of your insurance company. If the excess applies it will need to be paid prior to, or upon collection of your vehicle. Be aware that it is illegal for us to release your vehicle until we have received any excess payable.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (incl. American Express), EFTPOS, Bank Cheque, Direct Deposit (funds must be in our account before car can be released – allow for 48 hrs processing time) or cash.